Customer Service

    australian shipping options



  • *All shipping times are estimates only and although are very accurate, Carriers may exceed these time's during high volumes or unforeseen delays in their networks. Customers responsibility to ensure they use the correct delivery address at checkout. All fields must be completed. If the address is entered incorrectly, the customer must take full responsibility for all costs incurred. Please double check all postal information prior to confirming orders. Once the package leaves our warehouse, we cannot change any shipping information. Items are marked as delivered by the courier / postal service. If an item is marked as delivered, ZALA will not re-send the product under any circumstances. All tracking updates are FINAL and any missing package will have to be investigated by the chosen courier company or AUS post. 

  • worldwide shipping options

  • REGULAR COURIER
    EXPRESS COURIER
    EXTREME COURIER
    PRICE $17.99 AUD $33.99 AUD $39.99 AUD
    ESTIMATED TIMEFRAME 9-12 BUSINESS DAYS 4-6 BUSINESS DAYS 2-3 BUSINESS DAYS
    TRACKING
    WAREHOUSE PROCESSING 24-48 HOURS 24-48 HOURS 12-24 HOURS

    • When choosing an option with tracking, please allow 48 hours for your tracking to be emailed to you. 

    • International orders may exchange colour within 60 days, however it is the buyer's responsibility to cover shipping costs of this process.

    • We recommend all international customers send 2-3 photo's of their hair to our team via the following link: Click here to send in photo's and have your colour matched

    • Please note, the above expected timeframe's are from the order dispatch date, not the date the order is placed. All international orders are dispatched within 48 hours of ordering. 

    *Please note:
    It is solely the customers responsibility to ensure they issue us with the correct address. All fields must be completed. If the address is entered incorrectly, the customer must take full responsibility. Please double check all postal information prior to confirming orders. Due to our very fast dispatch times, we cannot change shipping details once the package leaves our warehouse. International customers are responsible for any customs/duties/taxes their country might request, however this is rare.

  • privacy, payment & security

  • ZALA values your privacy. Our payment gateway is 1024bit SSL encrypted.
    This means your details are protected by industry leading security software.
    Your payment details are never stored.

    We Accept: CREDIT CARD, PAYPAL, BANK DEPOSIT 

    USA Customers:  If you are experiencing declined errors when processing your card at checkout, You may need to call your bank and let them know you are are making an Australian purchase
                        payment icon

     

  • returns & exchanges

    Pre-orders 

  • Pre-orders are recommend for all popular items if the product you want is sold out! All pre order dates are based on approximate time-frames only. The ZALA team understands the need to meet your given time expectations, and will do everything we can to get pre-orders to our customers ASAP. We do however, operate at the mercy of Australian customs, hence this can effect our delivery dates.  Management reserves the right to cancel and refund any orders at their discretion. If an order is delayed by more than 7 days past a given approximate pre-order date, then a customer can request a refund or change of order.  By placing a pre-order from ZALA hair extensions, you agree to these conditions.