ZALA Customer Q&A

Our customers asked us some of their burning hair extensions questions via Instagram. Check out the answers here with the ZALA customer Q&A and make sure you're in the know!

ZALA Customer Q&A

Question 1:

Q: I've just brought ZALA hair extensions (tape) and only wear my hair up, could you show me some pustules with tape extensions?

A: Check out our YouTube Channel! We have a bunch of helpful style tutorials for tape, clip ins and ponytails!

Question 2:

Q: Can you sleep in clip in extensions?

A: Avoid sleeping in your hair extensions at all costs! It will cause them to feel dry. If you have tape ins, ALWAYS braid your hair at night and sleep on a silk pillow case. You can shop ZALA's silk pillow cases here.

Question 3:

Q: Do you have Zip Pay?

A: We do not currently offer Zip Pay however we do offer Afterpay as a payment method! These is an amazing payment plan options with no added fees, allows for instant approval and can be paid off fortnightly.

Question 4:

Q: Do you ship to New Zealand?

A: We sure do! Plus, we just launched our New Zealand website which you can check out at which means you can check out all our prices in NZD, offers faster and cheaper shipping in New Zealand PLUS we now offer Afterpay for our Kiwi customers.

ZALA Customer Q&A

Question 5:

Q: Should I get my clip ins trimmed by a hairdresser so they look nice and even when straight? X

A: Your ZALAs are able to be worn straight out of the packet however they will look much more natural if they are shaped and trimmed slightly by a professional!

Question 6:

Q: Do you have a hair salon to come in and get hair done or is it just online?

A: We are based online only however offer full customer service support including FREE colour matching! All our products should be able to be taken to most salons for application or alterations.

Question 7:

Q: Do you do weaves?

A: We do! Our brand new weave range is available for purchase now.

Question 8:

Q: How do you keep your extensions soft?

A: Our Revive Me Treatment is perfect for adding shine back into tired extensions!

If you liked the ZALA Customer Q&A, then you can check out more useful tips and tutorials and the ZALA Blog.

August 05, 2018
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